Customer Service
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What do you want to know about?
Warranty
+ How do I submit a warranty claim for my clubs?- How do I submit a warranty claim for my clubs?
Please visit www.taylormadegolf.com/warranty
+ Why should I be concerned about knock-off clubs?- Why should I be concerned about knock-off clubs?
While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
Please see www.keepgolfreal.com for more information.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer.
Consumer introduction dates can be found on our Consumer Introduction Dates page.
To visit our warranty policy online, please visit our Warranty Information
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
Online Orders
+ How do I check the status of my order?- How do I check the status of my order?
+ When will my order ship?- When will my order ship?
Non-custom orders typically ship from our warehouse within 1-2 business days from the time the order is placed. Due to the varying availability of shafts, grips and miscellaneous components, custom club orders generally ship 4-5 business days after the order is placed. Custom golf ball orders typically ship 3 weeks from the time the order is placed.
+ How do I setup a return?- How do I setup a return?
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
If you need to modify or cancel a recent order please call our customer service team at 877-860-8624 and we will make every effort to make the change for you.
If you are trying to reach us outside our business hours of Monday-Friday 7am-4pm pst.
Product Support
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, and rescue clubs. For iron sets, the serial number can be found on the 5-iron (or the 7-iron for newer product).
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.
+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?
Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service. However, to correctly match our paint, we do recommend Quality Golf (800) 530-7888 and BOS Golf (888) 252-2569 on the West Coast, or Continental Golf (800) 544-7128 on the East Coast. You should be able to receive a cost quote and return delivery estimate over the phone.
+ How do I register my club(s) online?- How do I register my club(s) online?
To register your new club(s), please visit our Product Registration page. For insurance purposes, registration of your club(s) can verify purchase if they are ever lost or stolen.
+ Does TaylorMade Do Any Club Refinishing?- Does TaylorMade Do Any Club Refinishing?
As a manufacturer of new golf products, TaylorMade does not refinish or refurbish clubs. We would like to recommend four companies who have had enormous success matching TaylorMade paint colors. Contact information is listed below for your convenience.
Continental Golf: (800) 544-7138
BOS Golf: (888) 252-2569
Quality Golf: (800) 530-7888
Carolina Golf: http://www.carolinagolf.com
Company
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Careers Page on our website for job listings and other valuable information.
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
- 1. Your name and address
- 3. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
- 3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
- 4. Handicap
- 5. Course name, city, and state where you got your hole-in-one
- 6. Hole number
- 7. Par of the hole
- 8. Hole yardage
- 9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form, or call our Customer Service Department at 877-860-8624. Customer Service hours: 7:00am to 4:00pm, Pacific Standard Time. Once your information is entered into our database, you will receive an acknowledgement from us within 4-6 weeks. Congratulations!
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.
Our Customer Relations Team would also be glad to help you locate a custom fitting account near you. Please call us at 877-860-8624 to speak with a customer service specialist, or complete the online contact form. Customer Service hours are 7:00am to 4:00pm, Pacific Standard Time.
While we do not have a custom fitting facility open for public use, there are a select few accounts that provide the same fitting that we provide our top tour professionals. These accounts are certified and trained on the MATT System. The Motion Analysis Technology system, or MATT, gathers vital swing information and statistics using multiple high-speed cameras. MATT distills that information to create a remarkably sophisticated three-dimensional computer animated image of your swing which is viewable from every angle. MATT also executes a multitude of calculations and measurements to develop a data-driven personal club recommendation. For more information on the MATT system and a list of MATT certified club fitters, please visit the Retailers page.
They will normally have more clubs to offer for demonstration and most of the locations are at outdoor range facilities. Please be sure to call in advance."
+ Will you ship to a location outside the US?- Will you ship to a location outside the US?
Unfortunately, we do not ship product outside of the United States. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a U.S. address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.
+ Do you accept gift cards?- Do you accept gift cards?
Gift Cards can be purchased and redeemed on our consumer websites (including www.taylormadegolf.com, www.adamsgolf.com, www.adidasgolf.com and www.ashworthgolf.com).
Choose why you want to contact us
What is this regarding?
Warranty
+ How do I submit a warranty claim for my clubs?- How do I submit a warranty claim for my clubs?
Please visit www.taylormadegolf.com/warranty
+ Why should I be concerned about knock-off clubs?- Why should I be concerned about knock-off clubs?
While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
Please see www.keepgolfreal.com for more information.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer.
Consumer introduction dates can be found on our Consumer Introduction Dates page.
To visit our warranty policy online, please visit our Warranty Information
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
Online Orders
+ How do I check the status of my order?- How do I check the status of my order?
+ When will my order ship?- When will my order ship?
Non-custom orders typically ship from our warehouse within 1-2 business days from the time the order is placed. Due to the varying availability of shafts, grips and miscellaneous components, custom club orders generally ship 4-5 business days after the order is placed. Custom golf ball orders typically ship 3 weeks from the time the order is placed.
+ How do I setup a return?- How do I setup a return?
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
If you need to modify or cancel a recent order please call our customer service team at 877-860-8624 and we will make every effort to make the change for you.
If you are trying to reach us outside our business hours of Monday-Friday 7am-4pm pst.
Product Support
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, and rescue clubs. For iron sets, the serial number can be found on the 5-iron (or the 7-iron for newer product).
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.
+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?
Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service. However, to correctly match our paint, we do recommend Quality Golf (800) 530-7888 and BOS Golf (888) 252-2569 on the West Coast, or Continental Golf (800) 544-7128 on the East Coast. You should be able to receive a cost quote and return delivery estimate over the phone.
+ How do I register my club(s) online?- How do I register my club(s) online?
To register your new club(s), please visit our Product Registration page. For insurance purposes, registration of your club(s) can verify purchase if they are ever lost or stolen.
+ Does TaylorMade Do Any Club Refinishing?- Does TaylorMade Do Any Club Refinishing?
As a manufacturer of new golf products, TaylorMade does not refinish or refurbish clubs. We would like to recommend four companies who have had enormous success matching TaylorMade paint colors. Contact information is listed below for your convenience.
Continental Golf: (800) 544-7138
BOS Golf: (888) 252-2569
Quality Golf: (800) 530-7888
Carolina Golf: http://www.carolinagolf.com
Company
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Careers Page on our website for job listings and other valuable information.
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
- 1. Your name and address
- 3. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
- 3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
- 4. Handicap
- 5. Course name, city, and state where you got your hole-in-one
- 6. Hole number
- 7. Par of the hole
- 8. Hole yardage
- 9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form, or call our Customer Service Department at 877-860-8624. Customer Service hours: 7:00am to 4:00pm, Pacific Standard Time. Once your information is entered into our database, you will receive an acknowledgement from us within 4-6 weeks. Congratulations!
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.
Our Customer Relations Team would also be glad to help you locate a custom fitting account near you. Please call us at 877-860-8624 to speak with a customer service specialist, or complete the online contact form. Customer Service hours are 7:00am to 4:00pm, Pacific Standard Time.
While we do not have a custom fitting facility open for public use, there are a select few accounts that provide the same fitting that we provide our top tour professionals. These accounts are certified and trained on the MATT System. The Motion Analysis Technology system, or MATT, gathers vital swing information and statistics using multiple high-speed cameras. MATT distills that information to create a remarkably sophisticated three-dimensional computer animated image of your swing which is viewable from every angle. MATT also executes a multitude of calculations and measurements to develop a data-driven personal club recommendation. For more information on the MATT system and a list of MATT certified club fitters, please visit the Retailers page.
They will normally have more clubs to offer for demonstration and most of the locations are at outdoor range facilities. Please be sure to call in advance."
+ Will you ship to a location outside the US?- Will you ship to a location outside the US?
Unfortunately, we do not ship product outside of the United States. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a U.S. address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.
+ Do you accept gift cards?- Do you accept gift cards?
Gift Cards can be purchased and redeemed on our consumer websites (including www.taylormadegolf.com, www.adamsgolf.com, www.adidasgolf.com and www.ashworthgolf.com).
Contact Us Here
Contact form
For the fastest response to your product questions or to find the perfect club please chat now.
Have a question about your order? We ask that you call our customer service team.
Online Orders & All Other Inquiries111
1-800-888-2582
M-F 6:00am-3:00pm PST
Wholesale Accounts
1-800-888-2582
M-F 6:00am-3:00pm PST
TaylorMade Golf
5545 Fermi Court
Carlsbad, CA 92008