FREQUENTLY ASKED QUESTIONS
WHO IS KLARNA?
Klarna is a well-established, global payment solutions company making online shopping safer and simpler for over 60 million users in 14 countries at over 100,000 retailers. Learn more at Klarna.com. Klarna offers financing for eligible TaylorMade purchases.
WHAT IS KLARNA’S ‘SLICE IT’ OFFERING?
Klarna Credit is an affordable and highly flexible financing option, which is offered at the checkout of numerous online stores. The open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchase of eligible TaylorMade products over time. You can view the Klarna Credit Terms and Conditions here http://www.taylormadegolf.com/klarna-financing-terms.html
HOW DO I APPLY?
When you reach checkout, select Klarna as a payment option and the eligible plans for your purchase will appear. Select the plan you wish to use. Then, you can apply for the plan you choose on the next page, where you will know instantly if you are approved.
WHAT IS THE ANNUAL PERCENTAGE RATE?
Klarna offers 9.99% APR financing plans for eligible TaylorMade purchases. The Annual Percentage Rate (APR) for standard, non-promotional purchases using Klarna is 19.99%. If you are charged interest, the charge will be no less than $2.00 per month. For more information, please view Klarna’s terms and conditions.
IS THERE AN ANNUAL FEE?
There is NO annual fee to use Klarna.
HOW DOES FINANCING WITH KLARNA WORK?
It’s simple! Shop at TaylorMade and pay Klarna for your purchases over time. Just select Klarna at checkout and choose the payment option that works best for you. Once you apply, you will know in seconds if you are approved, and then you can complete your purchase. The order will be added to your Klarna account and reflected on your monthly statement from Klarna. You will receive an email notification of your purchase from Klarna and you can manage your account and set up automatic payments at klarna.com.
WHAT IF PART OF MY ORDER SHIPS BEFORE THE REST?
You will have a balance on your Klarna account in the amount of your entire order once the first item in your order is shipped. Please note that your first payment will not be due until a minimum of 3 weeks from the time that the first item in your order is shipped. Klarna will email you when your statement is ready (including due date), and email you again to remind you two days before your payment is due.
WHAT IS MY KLARNA PAY OVER TIME CREDIT LINE?
Your credit line is available on your monthly Klarna account statement. To view your statement, log in at klarna.com . If you have questions, call Klarna’s Customer Service at 1-844-KLARNA-1 (1-844-552-7621).
WHAT IF I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION OR NEED ADDITIONAL HELP WITH MY PAYMENT?
For help with payment information, or if you haven't received your statement, please contact Klarna’s Customer Service team by visiting their website at klarna.com or calling their Customer Service department at 1-844-KLARNA-1 (1-844-552-7621).
WHAT IS WEBBANK AND HOW IS IT RELATED TO KLARNA?
WebBank is the bank lender of your Klarna account. It is an FDIC-insured, state-chartered, industrial bank headquartered in Salt Lake City, Utah. Klarna services your account.
DOES KLARNA PROTECT MY PERSONAL INFORMATION?
Your privacy and security is very important to Klarna, and the solution is designed to prevent unauthorized use and to protect your personal information. To achieve this, Klarna uses physical, electronic and procedural safeguards to protect your information. For more information, please read Klarna’s terms and conditions.
IF I’M NOT HAPPY WITH MY CLUB, CAN I RETURN IT?
Please find TaylorMade’s Return Policy here https://www.taylormadegolf.com/shared-customer-service-customer-returns/customerService-returns.html If you are not satisfied with your purchase, simply return your item within 30 days of receipt. Items must be in NEW and UNUSED condition and we will NOT accept returns for custom-built golf clubs. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original packaging and the Return Packing Slip. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. We recommend that you insure the item when shipping. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS or USPS (ask for services that have tracking options). We
cannot assume responsibility for lost shipments.
HOW DO RETURNS & REFUNDS WORK FOR PAY OVER TIME?
If you would like to return a product, please contact TaylorMade’s Customer Service team at 1-877-860-8624 to initiate the refund. If you used Klarna financing to pay for the product you are returning, you should continue to make payments on your Klarna account while your refund is processed. Any overpayments will be returned to you, and you can also contact Klarna Customer Service team by visiting their website at klarna.com, or calling the phone number on your monthly statement.
To place an order or inquire about an existing order, call us toll free (within the USA) at
Customer Service Hours of Operation: M-F 6am-4pm PST. Closed weekends and most US Holidays.
1 (877) 860 8624
Wholesale Accounts & TaylorMade Golf Direct