TAYLORMADE GOLF COMPANY
TaylorMade is committed to the fight against counterfeit products. TaylorMade's global enforcement efforts are extensive and include a variety of areas such as working directly and collectively with local, federal and international agencies and actively participating in coalitions to rid the marketplace of fakes and help keep it clean for the golf consumer who is looking for the high quality merchandise that TaylorMade offers.
Among other anti-counterfeiting efforts, TaylorMade is part of the Golf Anti-Counterfeiting Working Group, working with other golf companies to combat the fakes and educate the consumer. To learn more about the Golf Anti-Counterfeiting Working Group and the most recent collective raid actions, activities and media coverage on this subject, visit http://www.keepgolfreal.com.
Despite TaylorMade and the rest of the golf industry's efforts, sales of counterfeit and knock-off golf products to unsuspected consumers continues to occur. This page contains information that may assist you in avoiding becoming another victim of a counterfeit seller.
Q: Why should I be concerned about counterfeit clubs?
A: Counterfeit products do not meet the premium quality standards or have the same level of performance as authentic TaylorMade products. The use of a counterfeit product can also lead to harmful results, such as injury to the user.
Q: How can I be sure that I purchase authentic TaylorMade products?
Q: I found a listing for TaylorMade products on eBay or Amazon. Is the product counterfeit? Is the seller authorized to sell your products on eBay or Amazon?
A: Authorized TaylorMade accounts may sell genuine TaylorMade products on eBay and/or Amazon, but must be registered with TaylorMade to do so. For a listing of authorized eBay sellers, please go to the following page: http://www.taylormadegolf.com/authorizedebay. For a list of authorized Amazon sellers, please go to the following page: http://www.taylormadegolf.com/authorizedamazon. If you make a purchase of new TaylorMade products on eBay or Amazon from an unauthorized seller, there is a much greater chance that the products offered are counterfeit.
Q: How do I buy genuine TaylorMade discounted clubs?
A: Check out the authorized source for certified pre-owned TaylorMade product http://www.taylormadegolfpreowned.com where you can find certified pre-owned TaylorMade products.
Q: I found a site online that is offering a really good discount on TaylorMade clubs. How can I tell if they are authentic?
A: First, please check Authorized Online Retailers for a list of authorized TaylorMade Internet dealers. If the retailer is not on this list, the website is not an authorized retail website and may be selling counterfeit product.
Second, many consumers report websites to TaylorMade after they made the unfortunate mistake of falling into the counterfeit trap of a deal that was "too good to be true". If the offer is a "steal" of a price, it is most likely just that. Counterfeit sellers are marketing to consumers with the unauthorized use of TaylorMade trademarks on an inferior product, taking advantage of those who are looking for authentic TaylorMade product. If the price is low and the source is not an authorized dealer, BUYER BEWARE.
Finally, there is the possibility that a consumer will not even receive the purchase as many are being shipped from China, stopped at US Customs and seized. To learn more about the United States Customs and Border Patrol visit http://www.cbp.gov.
Q: I think I purchased a counterfeit club. May I return it to TaylorMade and get a real one?
A: In no event should you send your club to TaylorMade. You may report suspect sellers to TaylorMade at https://www.taylormadegolf.com/shared-customer-service/customerService-counterfeit-submission.html. TaylorMade cannot repair or reimburse you for counterfeit product, but may use information you provide to enforce against counterfeiters globally. Ultimately, your dispute is between you and the seller of the fake product.
Q: I purchased a counterfeit item on eBay. What do I do?
A: You can find out more about eBay’s Replicas, counterfeit items, and unauthorized copies policy at http://pages.ebay.com/help/policies/replica-counterfeit.html. The link to report a suspect seller or listing is also found through this link.
Q: I purchased a counterfeit item on a website. What do I do?
A: www.Ic3.gov is a resource for consumers to report Internet related criminal complaints such as counterfeit websites. By visiting www.IC3.gov you will see a link that walks you through how to report a suspicious website.
Q: Who May I contact at TaylorMade for more information?
A: If you did not find the answer you were looking for, please Email us with your question. Remember, in no event should you send your club to TaylorMade. If you do send us your club, TaylorMade accepts no responsibility and we cannot guarantee that we will be able to send it back to you.